Now Hiring: Customer Support Dispatcher
About This Role
Customer Support Dispatcher is the communication nerve center that keeps our daily operations running smoothly.
This role bridges incoming requests with outgoing action. Accuracy and timing are everything; getting the right crew to the right place at the right time makes all the difference.
Company Overview
This is a stable, local company with 25 years of hands-on service excellence.
Space Coast Dumpster Rental has earned the trust of homeowners, contractors, and crews across the Space Coast and Brevard County. We believe in honest work, real people, and delivering what we promise; every time.
Job Summary
Customer Support Dispatcher is a fast-paced, detail-driven role that powers same-day responsiveness and jobsite clarity.
You’ll manage real-time changes, handle inbound updates, and direct crews with calm confidence. What you do behind the screen keeps our teams on time and our customers in the loop.
Responsibilities
Customer Support Dispatcher is responsible for coordinating time-critical updates across platforms and people.
- Answer and resolve live customer questions by phone and message
- Confirm access, drop zones, and readiness for scheduled services
- Update timelines and task notes inside ServiceTitan
- Communicate urgent schedule changes to drivers and crew leads
- Send reminders and check-ins through Microsoft Teams
- Flag and escalate scheduling conflicts to the route manager
- Keep digital records accurate, timestamped, and consistent
Requirements
Customer Support Dispatcher is expected to bring focus, composure, and a service-first mindset to every shift.
- 1 year experience in a customer-facing or dispatch role
- Strong verbal and written communication skills
- Ability to think clearly and act quickly under time pressure
- Comfortable using platforms like ServiceTitan, Teams, or similar tools
- Reliable, punctual, and ready to own your part of the workflow
- Attentive to detail and proactive in preventing mistakes
- Willingness to work as part of a tight, cross-functional team
Preferred Qualifications
Customer Support Dispatcher is even stronger with added skills and growth potential.
- Familiarity with field service platforms and routing logic
- Ability to de-escalate high-stress calls with empathy and efficiency
- Interest in route planning, logistics, or operations coordination
- Track record of managing digital notes and real-time updates
- Desire to grow into leadership or training roles
Work Schedule and Compensation
Customer Support Dispatcher is a full-time position with consistent hours and growth-minded pay.
Most weeks run 40 hours across daytime shifts, with occasional coverage flexibility during peak demand.
$17–$21 per hour depending on experience.
Benefits include basic paid time off, occasional team incentives, and access to advancement opportunities.
How to Apply
Customer Support Dispatcher is open for immediate application through our direct system.
Click the button below to access our internal application form. It’s the fastest and most direct way to be considered. Alternatively, you may email your resume to [email protected] but please note that email responses may take longer. We strongly recommend using the form to ensure your application is received and processed efficiently.
We respond quickly to strong candidates; submit now to start the conversation.
Equal Opportunity Statement
Customer Support Dispatcher is open to all candidates who value dependability, clear communication, and teamwork.
We prioritize character, consistency, and contribution; your background or identity will never outweigh your readiness to do the work well.
Ready to Build Your Future with Space Coast Dumpster Rental?
Apply now or reach out; we’d love to meet you.
This isn’t just another job. It’s a chance to join something steady, trusted, and built to last. Let’s get to work.
We Are Your
Dumpster Crew Family
Let’s Work Together to Keep Projects Moving
Use the
form
to apply!
Please apply using the form; our phone lines are reserved for customers who need dumpster rentals.
Be Ready to Apply on the Next Screen
The next screen has a short application form. It’s quick to fill out; just have your contact details and a few basics about the role you’re interested in.